Important Notice

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This Privacy Policy explains how we collect and use your personal information, why the law allows us to do so, who can access your data, and your rights.

Please read it carefully.

If the site has a separate Privacy Statement on its homepage, it will take precedence over this Privacy Policy in case of a conflict.

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We take your privacy seriously and explain how we use your data in this policy.

We control the data you provide to us.

You can object to us using your personal data for our business or marketing purposes.

See the section "Your Rights" for more details on how to do this.

Personal Data We May Collect and Why

Personal data is any information that identifies you directly (like your name) or indirectly (like details about how you use our products).

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We may collect:

• Contact details: Your name, email, and phone number to respond to enquiries or provide services.

• Correspondence: Any additional information you provide via email, letter, phone, or our site.

• Survey responses: Information from surveys you choose to complete.

• Transaction details: Information about transactions made on our site, collected by us or third parties to fulfil orders.

• Site visits: Data about your visits to our site, like traffic and location data, weblogs, and resources accessed.

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Cookies

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What Are Cookies?

We use cookies to collect information about how you use our site.

Cookies are files stored on your device that help websites remember you and tailor your experience.

Most major websites use cookies.

 

a. What Cookies Are Used on This Site?

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Our site uses the following types of cookies:

• Essential: Necessary for services you request, like logging into your account. Some cookies are essential for the site to function.

• Analytics: Help us understand how users engage with our site, like counting unique visitors.

• User Cookies: Improve your experience by remembering your preferences.

• Social Sharing: Allow you to share content on social networks like Facebook and Twitter.

• Interest-Based Advertising: Show you relevant adverts based on your interests. These cookies collect information about the websites you visit.

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b. How to Reject or Opt-Out of Cookies

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You can refuse cookies by adjusting your browser settings.

However, doing this may limit access to parts of our site.

Visit the "Help" menu on your browser for instructions on how to manage cookies.

For more information, visit www.allaboutcookies.org.

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c. Third Party Cookies

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Third-party cookies may be placed on your device when you use our site.

These cookies are controlled by third parties and are used to provide services like analytics.

Visit www.youronlinechoices.com to opt-out of interest-based advertising cookies.

For more details on how cookies work, visit the World Wide Web Consortium’s website.

How We Use Your Personal Data

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We use your data for the following purposes:

• To Provide Products and Services: To accept you as a customer and provide requested products and services.

• Service Communications: To inform you about changes to our products, services, or terms.

• Direct Marketing: With your consent, to send you marketing information about our products and services. You can unsubscribe at any time.

• Tracking Usage: To monitor and personalise your experience on our site using cookies.

• Customer Support: To provide and improve support.

• Records Maintenance: To keep our internal records accurate and up-to-date.

• Responding to Enquiries: To address your enquiries, complaints, and disputes.

• Fraud Prevention: To comply with legal obligations and prevent fraud. This may involve sharing data with law enforcement if required.

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Legal Grounds for Processing

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Data protection laws require us to process your personal data only if we meet certain legal grounds. We rely on several legal bases for processing your data:

Consent

In some cases, we use your data with your consent to:

• Send marketing communications about our products and services.

• Share your contact details with trusted partners for their marketing purposes.

• Conduct marketing research.

• Obtain your credit score to offer the best payment terms.

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Performance of a Contract and Legal Obligations

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We need to process your contact and payment details, and business information to fulfill our contract with you. This includes:

• Providing products and services.

• Communicating about changes to our products, services, or terms.

• Improving customer support.

• Notifying you about service changes.

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If you do not provide this information, we may not be able to offer our products and services to you.

We also process your data to comply with legal obligations, such as fraud detection and prevention.

Legitimate Business Interests

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Sometimes, we use your data for our legitimate business interests, including:

• Offering useful and beneficial products and services.

• Understanding our customer base to improve our offerings.

• Fulfilling our contractual obligations to third parties.

• Enhancing our site for a better customer experience.

• Training staff to improve customer service.

• Responding to enquiries, complaints, or disputes.

• Presenting our site content effectively.

• Managing business operations, document retention, and legal compliance.

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We will not process your data if it risks affecting your rights and freedoms unless another legal ground applies, such as your consent, contractual necessity, or legal obligations.

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Who We Share Your Personal Data With

We may share your personal data with our suppliers and service providers, including other companies in our group. These entities process your data on our behalf.

We may also disclose your data to comply with legal obligations or protect the rights, property, or safety of our business, customers, or others. This might involve sharing information with other organisations for fraud protection.

Sometimes, your data may be transferred outside the European Economic Area (EEA). These destinations may not have the same level of data protection as the EEA. We ensure that your data is treated securely and protected against unauthorised access, loss, destruction, and unlawful processing in such cases.

How Long We Keep Your Personal Data

We keep your personal data only as long as necessary for the reasons it was collected.

The retention period varies depending on the type of data.

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When deciding how long to keep your data, we consider:

• Legal obligations requiring data retention.

• Statutes of limitations.

• Potential or actual disputes.

• Guidelines from data protection authorities.

When your data is no longer needed, we securely delete it from our systems.

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Your Rights

You have several rights regarding your personal data:

1. Right to be Informed

You have the right to clear and understandable information about how we use your data and your rights, which is why we provide this Privacy Policy.

2. Right of Access

You can request access to your personal data and other related information to check that we are processing it lawfully.

3. Right to Rectification

You can ask for your personal data to be corrected if it is inaccurate or incomplete.

4. Right to Erasure

Also known as the ‘right to be forgotten’, you can request the deletion of your data when there is no compelling reason for us to keep it. There are exceptions to this right.

5. Right to Restrict Processing

You can ask us to stop processing your data in certain circumstances. We can still store it, but not use it further.

6. Right to Data Portability

You can obtain and reuse your data in a structured, commonly used format. You may also request the transfer of this data to a third party under certain conditions.

7. Right to Object

You can object to us processing your data for legitimate business interests or direct marketing, including related profiling.

8. Right to Withdraw Consent

If you have given consent for a specific purpose, you can withdraw it at any time. This does not affect the legality of any processing done before the withdrawal.

9. Right to Complain

If you are unhappy with how we have handled your data or believe we are not complying with data protection laws, you can complain to the Information Commissioner’s Office (ICO).

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How to Contact Us

If you wish to exercise your data rights or are unhappy with our data handling, please contact us using the details on our site.

If you are not satisfied with our response, you can complain to the ICO by:

• Writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Calling: 0303 123 1113

• Submitting a message through the ICO’s website at: ico.org.uk​

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Links to Other Websites

Our site may have links to third-party websites.

This Privacy Policy does not cover those websites.

We encourage you to read their privacy statements as they will apply to any data you provide on those sites.

We are not responsible for the privacy practices of other websites and your use of them is at your own risk.

Changes to This Privacy Policy

This Privacy Policy was last updated on 2 August 2024.

We may update it from time to time, so please check it whenever you provide personal data to us.